Information
"I completely understand if you want to think things over. Let me go ahead and send you an estimate so you have something in writing.
- What's your first and last name?
- What's your address?
-The zip code is?
- The best phone number to reach you is (501)...?
- What email address would like me to send the estimate to?
Just to recap...we talked about __ lawn applications at $$ per application...right? Great! I'll put this in writing and email you a service proposal right away."
✏️Tips:
• Ease the client with the idea, "This salesman is finally backing off". Their guard will begin to lower, allowing them to relax and start processing the information just received without the feeling of being forced into an uncomfortable situation
• Slow down. Get the client's information CORRECT. Only 1 number or letter could make a BIG difference when the time comes to service their yard
• Be sure to gather the customer information in the EXACT order and EXACT wording listed above. I've seen MANY sales reps get stuck in an awkward position when asking, "Can I have your phone number?" or "What's your cell phone number?". For example, some women have dealt with men asking them for their phone number or "hitting on them", and might feel uncomfortable if things aren't worded in a professional way
• Ask for the zip code even if you know it. Why? Because you're about to ask for the phone number right after asking for the 5 digit zip code. They've already spouted out 5 numbers...what's 10 more, right? Try it...you'll see
• Have no shame in your game. Confidently recap the services discussed before going any further
• Ease the client with the idea, "This salesman is finally backing off". Their guard will begin to lower, allowing them to relax and start processing the information just received without the feeling of being forced into an uncomfortable situation
• Slow down. Get the client's information CORRECT. Only 1 number or letter could make a BIG difference when the time comes to service their yard
• Be sure to gather the customer information in the EXACT order and EXACT wording listed above. I've seen MANY sales reps get stuck in an awkward position when asking, "Can I have your phone number?" or "What's your cell phone number?". For example, some women have dealt with men asking them for their phone number or "hitting on them", and might feel uncomfortable if things aren't worded in a professional way
• Ask for the zip code even if you know it. Why? Because you're about to ask for the phone number right after asking for the 5 digit zip code. They've already spouted out 5 numbers...what's 10 more, right? Try it...you'll see
• Have no shame in your game. Confidently recap the services discussed before going any further
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